Shipping options
We offer a first class domestic shipping and handling charge of $5.00 for orders up to $45. Orders over $45 qualify for FREE US domestic First Class Mail. You may also choose $10.25 for Priority Mail.
International shipment costs are based on final destination. Any import fees or taxes are the responsibility of the customer.
There are
numerous shipping options available to our international customers. USPS Priority
International, USPS First Class Mail, USPS Express International and UPS.
Free International first class shipping is available for orders over $150.
Priority International and International First Class Mail require the customer to take full responsibility for the package due to the fact that we cannot insure nor track the package. By accepting either Priority International or First Class Mail you are acknowledging responsibility.
RATES:
USPS
International First Class $19 for orders up to $150
USPS
International First Class FREE for orders over $150
USPS
International Priority $35 for orders up to $150
USPS
International Priority $40 for order over $150
USPS
International Express $62 for orders up to $300
USPS
International Express orders over $300 are calculated by value and distance.
UPS International Rates are calculated by service level, value and distance.
Important notice about international orders: We ship to
most countries. Every country has its own import restrictions and the
export restrictions to other countries by the United States. Even if we
can ship to your country, there may be
import fees which you may have to pay in order to get your package. You
should check your country's importation laws for specific prohibitions
and/or customs fees as we are not responsible for any import, excise or
VAT fees.
To see what the United States Post Office does not allow us to export to your country,
click here to go to the USPS website, select your
country, and read the two items labeled Prohibitions and Restrictions.
If you do order from us, you are entirely responsible for ensuring your
country allows you to import any items you may order and also for
ensuring that the United States allows us to export such items to you.
If your
items are restricted or prohibited and your package is lost, stolen or
seized by customs, you assume all responsibility.
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Wholesale customers:
If you need to establish a wholesale account with us, you can apply online here.
If you have established a wholesale account with us, but wish to place an order
for less than the wholesale minimum, you will need to establish a separate
account for retail purchases. This can be done by registering with our online
store with a different email address than what you use for your wholesale
account. If you do not have an alternative email account, you can call us at
877-VIAMURANO to place your order.
You can have your
password emailed to you if you
forget it. You can change your password to something else. Just login to your
account and modify your account information.
Retail customers:
If you are a retail customer, you can automatically establish an account with us
through our store.
The store will automatically ask you during checkout to login or establish a new
account. If you do not wish to establish an account, you can continue to checkout as a guest.
Some of the features
of our store are:
Easy navigation.
Expanded payment options.
Review your previous orders, review details and repeat the order in one click.
Advanced Search feature allows searching in a number of ways including by category, keyword, SKU, price, etc.
Save items that you wish to purchase at a later time in your personal Wishlist.
Shipping options include USPS® Priority and also USPS® Express Mail options. You can now select UPS next-day delivery or two-day, and International shipping, etc.
We hope you enjoy the new Via Murano® shopping experience! Click here to browse our store.
Other Terms
Returns: Returns over
$300 will incur a 20% restocking charge. If for any reason you are dissatisfied, your purchase must be returned
within 30 days for a refund excluding shipping charges. If you have a problem with your order, you must report it within 7 days of receipt of your order.
Special Order Items: All special order items are non-cancellable and non-returnable.
Chain: We do not accept returns of chain for any reason other than defect.
Ship Time: We normally process orders within a 72 hour time frame, however, if we are
traveling to or from a show it may take a few days longer to process your
order.
Bulk Packaging: Bulk Packaging is applied when 2 or more packages are ordered. We reserve the right to bulk package items unless you indicate otherwise in the comment section of your order.
Contact Address:
Via Murano®
PO BX 1467
Castle Rock, CO 80104
Phone: 1.303.658.0029
Fax: 1.303.658.0021
Toll Free: 1.877.VIAMURANO or 1.877.842.6872
Effective June 2011
New Order Requirements
Sterling Silver and 14kt Gold-Filled and 14kt Rose Gold-Filled
Snapeez®
Original and Twisted Tornado Crimp® Original
Due to the constant fluctuation in the price of silver and gold:
Snapeez Original® | Twisted Tornado Crimp Original® |
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SNAPEEZ® II ULTRAPLATE® - Make the Switch and Save Money!
We introduced our SNAPEEZ® II ULTRAPLATE® line in 2007. This
product line has
provided our customers with a high-quality…high-value alternative to counter
the increasing price of sterling silver and gold-filled Snapeez®
original.
BENEFITS:
Twisted Tornado Crimp® II ULTRAPLATE® - Make
the Switch and Save Money!
BENEFITS: