We accept Visa, MasterCard, American Express, Discover, PayPal, cashier's checks and money orders. No C.O.D. accepted.
Shipping and handling charge is $9.75 up to $500 per order for US domestic shipments and are normally shipped via US Postal Service Priority Mail. Orders over $500 are based on the value of the order. International shipment costs are based on final destination. Any import fees or taxes are the responsibility of the customer.
There are numerous shipping options available to our international customers. USPS Priority International, USPS First Class Mail, USPS Express International and UPS. Priority International and First Class Mail require the customer to take full responsibility for the package due to the fact that we cannot insure nor track the package. By accepting either Priority International or First Class Mail you are acknowledging responsibility.
International First Class $19 for orders up to $150
USPS International First Class $25 for orders over $150
USPS International Priority $35 for orders up to $150
USPS International Priority $40 for order over $150
USPS International Express $62 for orders up to $300
USPS International Express orders over $300 are calculated by value and distance.
UPS International Rates are calculated by service level, value and distance.
Important notice about international orders: We ship to most countries. Every country has its own import restrictions and the export restrictions to other countries by the United States. Even if we can ship to your country, there may be import fees which you may have to pay in order to get your package. You should check your country's importation laws for specific prohibitions and/or customs fees as we are not responsible for any import, excise or VAT fees.
To see what the United States Post Office does not allow us to export to your country, click here to go to the USPS website, select your country, and read the two items labeled Prohibitions and Restrictions.
If you do order from us, you are entirely responsible for ensuring your country allows you to import any items you may order and also for ensuring that the United States allows us to export such items to you. If your items are restricted or prohibited and your package is lost, stolen or seized by customs, you assume all responsibility.
If you need to establish a wholesale account with us, you can apply online here.
If you have established a wholesale account with us, but wish to place an order for less than the wholesale minimum, you will need to establish a separate account for retail purchases. This can be done by registering with our online store with a different email address than what you use for your wholesale account. If you do not have an alternative email account, you can call us at 877-VIAMURANO to place your order.
You can have your password emailed to you if you forget it. You can change your password to something else. Just login to your account and modify your account information.
If you are a retail customer, you can automatically establish an account with us through our store. The store will automatically ask you during checkout to login or establish a new account. If you do not wish to establish an account, you can continue to checkout as a guest.
Some of the features of our store are:
We hope you enjoy the new Via Murano® shopping experience! Click here to browse our store.
Returns: Returns over
$300 will incur a 20% restocking charge. If for any reason you are dissatisfied, your purchase must be returned
within 30 days for a refund excluding shipping charges. If you have a problem with your order, you must report it within 7 days of receipt of your order.
Special Order Items: All special order items are non-cancellable and non-returnable.
Chain: We do not accept returns of chain for any reason other than defect.
Ship Time: We normally process orders within a 72 hour time frame, however, if we are
traveling to or from a show it may take a few days longer to process your
Bulk Packaging: Bulk Packaging is applied when 2 or more packages are ordered. We reserve the right to bulk package items unless you indicate otherwise in the comment section of your order.
PO BX 1467
Castle Rock, CO 80104
Toll Free: 1.877.VIAMURANO or 1.877.842.6872
Effective June 2011
New Order Requirements
Due to the constant fluctuation in the price of silver and gold:
Twisted Tornado Crimp Original®
SNAPEEZ® II ULTRAPLATE® - Make the Switch and Save Money!
We introduced our SNAPEEZ® II ULTRAPLATE® line in 2007. This product line has
provided our customers with a high-quality…high-value alternative to counter
the increasing price of sterling silver and gold-filled Snapeez® original.
Twisted Tornado Crimp® II ULTRAPLATE® - Make the Switch and Save Money!