877-VIAMURANO
877-VIAMURANO

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We accept Visa, MasterCard, American Express, Discover, PayPal, cashier's checks and money orders. No C.O.D. accepted.

 

Shipping options

 

Shipping and handling charge is $9.75 up to $500 per order for US domestic shipments and are normally shipped via US Postal Service Priority Mail. Orders over $500 are based on the value of the order. International shipment costs are based on final destination. Any import fees or taxes are the responsibility of the customer.

 

 

There are numerous shipping options available to our international customers. USPS Priority International, USPS First Class Mail, USPS Express International and UPS. Priority International and First Class Mail require the customer to take full responsibility for the package due to the fact that we cannot insure nor track the package. By accepting either Priority International or First Class Mail you are acknowledging responsibility.

 


RATES:

USPS International First Class $19 for orders up to $150
USPS International First Class $25 for orders over $150

USPS International Priority $35 for orders up to $150
USPS International Priority $40 for order over $150

USPS International Express $62 for orders up to $300
USPS International Express orders over $300 are calculated by value and distance.

 

We Ship UPS

UPS International Rates are calculated by service level, value and distance.

Important notice about international orders:We ship to most countries. Every country has its own import restrictions and the export restrictions to other countries by the United States. Even if we can ship to your country, there may be import fees which you may have to pay in order to get your package. You should check your country's importation laws for specific prohibitions and/or customs fees as we are not responsible for any import, excise or VAT fees.

To see what the United States Post Office does not allow us to export to your country, click here to go to the USPS website, select your country, and read the two items labeled Prohibitions and Restrictions.

If you do order from us, you are entirely responsible for ensuring your country allows you to import any items you may order and also for ensuring that the United States allows us to export such items to you. If your items are restricted or prohibited and your package is lost, stolen or seized by customs, you assume all responsibility.

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Wholesale customers:

If you need to establish a wholesale account with us, you can apply online here.

If you have established a wholesale account with us, but wish to place an order for less than the wholesale minimum, you will need to establish a separate account for retail purchases. This can be done by registering with our online store with a different email address than what you use for your wholesale account. If you do not have an alternative email account, you can call us at 877-VIAMURANO to place your order.


You can have your password
emailed to you if you forget it. You can change your password to something else. Just login to your account and modify your account information.


Retail customers:

If you are a retail customer, you will need to establish an account with us through our store. The store will automatically ask you during checkout to login or establish a new account.

Some of the features of our store are:

  • Easy navigation.

  • Expanded payment options.

  • Review your previous orders, review details and repeat the order in one click.

  • Advanced Search feature allows searching in a number of ways including by category, keyword, SKU, price, etc.

  • Save items that you wish to purchase at a later time in your personal Wishlist.

  • Added shipping options to our standard USPS® Priority and USPS® Express Mail options. You can now select UPS next-day delivery or two-day, and International shipping, etc.

We hope you enjoy the new Via Murano® shopping experience! Click here to browse our store.

 

 

Other Terms

Returns: Returns over $300 will incur a 20% restocking charge. If for any reason you are dissatisfied, your purchase must be returned within 30 days for a refund excluding shipping charges. If you have a problem with your order, you must report it within 7 days of receipt of your order.
Special Order Items:
All special order items are non-cancellable and non-returnable.

Chain: We do not accept returns of chain for any reason other than defect. 

Ship Time: We normally process orders within a 72 hour time frame, however, if we are traveling to or from a show it may take a few days longer to process your order.

Bulk Packaging: Bulk Packaging is applied when 2 or more packages are ordered.  We reserve the right to bulk package items unless you indicate otherwise in the comment section of your order.

Contact Address:

Via Murano®
PO BX 1467
Castle Rock, CO 80104
Phone: 303-658-0029
Fax: 303-658-0021
Toll Free: 877-VIAMURANO (877-842-6872)


Effective June 2011

New Order Requirements

Sterling Silver and 14kt Gold-Filled and 14kt Rose Gold-Filled
Snapeez® Original and Twisted Tornado Crimp® Original

Due to the constant fluctuation in the price of silver and gold:

  • All purchases for sterling silver and 14kt gold-filled Snapeez® original and Twisted Tornado Crimp® original will be considered "special” orders.
  • Minimum purchase quantities will apply per size and per type metal (see below).

    Snapeez Original®
    Twisted Tornado Crimp Original
    ®
    • 4mm - 3 packages
    • .019 size - 2 packages
    • 6mm - 2 packages
    • .024 size - 2 packages
    • 8mm - 2 packages
    • 10mm - 1 package
  • Orders for sterling silver and 14kt gold-filled Snapeez® original and Twisted Tornado Crimp® original will ship within 10 working days.
  • Orders for Snapeez® original and/or Twisted Tornado Crimp® original and "other items" will be shipped complete within 10 working days.
  • Earlier shipment of "other items" will incur an additional shipping charge.


SNAPEEZ® II ULTRAPLATE® - Make the Switch and Save Money!

We introduced our SNAPEEZ® II ULTRAPLATE® line in 2007. This product line has
provided our customers with a high-quality…high-value alternative to counter
the increasing price of sterling silver and gold-filled Snapeez® original.


BENEFITS:

  • Orders ship within 3 days
  • Incredibly successful alternative to sterling silver and gold-filled
  • Function exactly the same as our Snapeez® original at a fraction of the cost
  • Significantly less affected by the fluctuating prices of sterling silver and gold-filled
  • Eight designer finishes provide more design options
  • Pro-Pak and Super Pro-Pak packages are available for further discounted pricing
  • 4mm, 6mm, 8mm, 10mm, 12mm, and 14mm sizes available


Twisted Tornado Crimp® II ULTRAPLATE
® - Make the Switch and Save Money!


BENEFITS:

  • Orders ship within 3 days
  • Great alternative to sterling silver and gold-filled
  • Function exactly the same as our Twisted Tornado Crimp® original at less cost
  • Significantly less affected by the fluctuating prices of sterling silver and gold-filled
  • Five designer finishes provide more design options
  • Pro-Pak and Super Pro-Pak packages are available for further discounted pricing
  • .019 and .024 sizes available

 


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