877-VIAMURANO
877-VIAMURANO

We accept Visa, MasterCard, American Express, Discover, PayPal, cashier's checks and money orders. No C.O.D. accepted.


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Shipping and handling charge is $9.75 up to $500 per order for US domestic shipments and are normally shipped via US Postal Service Priority Mail. Orders over $500 are based on the value of the order. International shipment costs are based on final destination. Any import fees or taxes are the responsibility of the customer.


Via Murano
® international shipping options

International Shipping


There are numerous shipping options available to our international customers. USPS Priority International, USPS First Class Mail, USPS Express International and UPS. Priority International and First Class Mail require the customer to take full responsibility for the package due to the fact that we cannot insure nor track the package. By accepting either Priority International or First Class Mail you are acknowledging responsibility.

 


RATES:

USPS International First Class $19 for orders up to $150
USPS International First Class $25 for orders over $150

USPS International Priority $35 for orders up to $150
USPS International Priority $40 for order over $150

USPS International Express $62 for orders up to $300
USPS International Express orders over $300 are calculated by value and distance.

 

We Ship UPS

UPS International Rates are calculated by service level, value and distance.

Important notice about international orders:We ship to most countries. Every country has its own import restrictions and the export restrictions to other countries by the United States. Even if we can ship to your country, there may be import fees which you may have to pay in order to get your package. You should check your country's importation laws for specific prohibitions and/or customs fees as we are not responsible for any import, excise or VAT fees.

To see what the United States Post Office does not allow us to export to your country, click here to go to the USPS website, select your country, and read the two items labeled Prohibitions and Restrictions.

If you do order from us, you are entirely responsible for ensuring your country allows you to import any items you may order and also for ensuring that the United States allows us to export such items to you. If your items are restricted or prohibited and your package is lost, stolen or seized by customs, you assume all responsibility.

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Other Terms

Returns: Returns over $300 will incur a 20% restocking charge. If for any reason you are dissatisfied, your purchase must be returned within 30 days for a refund excluding shipping charges. If you have a problem with your order, you must report it within 7 days of receipt of your order.
Special Order Items:
All special order items are non-cancellable and non-returnable.

Chain: We do not accept returns of chain for any reason other than defect. 

Ship Time: We normally process orders within a 72 hour time frame, however, if we are traveling to or from a show it may take a few days longer to process your order.

Bulk Packaging: Bulk Packaging is applied when 2 or more packages are ordered.  We reserve the right to bulk package items unless you indicate otherwise in the comment section of your order.

Contact Address:

Via Murano®
PO BX 1467
Castle Rock, CO 80104
Phone: 303-658-0029
Fax: 303-658-0021
Toll Free: 877-VIAMURANO (877-842-6872)



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